Existing Customers
Welcome to Barclaycard Commercial and Payment Acceptance. In this section, you'll find everything you need to get the most out of your Barclaycard product or solution.
If you make payments with us, you can download forms to help with managing your account, requesting upgrades and making claims. We've also put together several guides for accepting payments customers, such as troubleshooting tips for PDQ terminals, ePDQ advice and step-by-step help for customers who've recently applied for one of our services.
Barclaycard Commercial
Find out how to manage your business account, update details and deal with unforeseen circumstances like lost or stolen cards.
Our card range
Add a cardholder
- Visa credit cardholder application form
- MasterCard credit cardholder application form
- Corporate charge cardholder application form – where companies settle the bill with us for all cardholders spend
- Corporate charge cardholder application form – where cardholders settle their card bill directly with us with their own funds
- Purchasing cardholder application form
- Government procurement cardholder application
Change authorised signatories
Our online form allows you to add a director, partner or employee as an authorised signatory.
Insurance policies and claim forms
Customers with Visa and MasterCard credit cards, corporate cards and purchasing cards can make a claim, according to their insurance policies.
If you're unsure about what you can claim for, here are the full policy documents.
Keep track of your expenses
Our handy online form can be used to help you monitor your expenses. You can fill it in online, download it and save it on your computer, simplifying your admin.
Report a lost or stolen card
If you've misplaced your card or been a victim of crime call one of the numbers below according to your card type, 24 hours a day, 7 days a week.
MasterCard and Visa credit card
0844 822 2111
International: +44 (0)1642 876636
Corporate charge card
0844 822 2111
International: +44 (0)1642 876636
Purchasing card
0844 822 2125
International: +44 (0)1642 876670
Government procurement card (GPC Visa)
0844 822 2160
International: +44 (0)1642 876606
Once you have spoken to our Lost and Stolen team you will need to complete this
disclaimer form.
Upgrade to platinum
If you or your cardholders currently hold a Barclaycard Business Standard Credit Card, we will issue you with a Barclaycard Commercial Gold Credit Card when it expires.
If they/you currently hold a Barclaycard Business Gold Credit Card, we will issue you with a Barclaycard Commercial Platinum Credit Card when it expires.
If you would like to upgrade your Gold Credit Card to our Platinum Product, please call
0844 822 2140 to speak to one of our advisors.
If you or your cardholders currently hold a Barclaycard Business Silver Corporate Card, we will issue you with a Barclaycard Commercial Gold Corporate Card when it expires.
If they/you currently hold a Barclaycard Business Gold Corporate Card, we will issue you with a Barclaycard Commercial Platinum Corporate Card when it expires.
If you would like to upgrade your Gold Corporate Card to our Platinum Product , please call
0844 822 2111 to speak to one of our advisors.
Barclaycard Secure
Security advice for cardholders
More about making payments
Have you considered accepting payments with Barclaycard?
Our products are great for…
- Accepting credit and debit cards, wherever your business and customers are
- Offering customers cash back
- Generating additional revenue with add-on services, such as mobile phone top ups and gift cards
- Taking payments in multiple currencies
- Accepting contactless cards
- Integrating with online shopping carts and other e-commerce solutions
- Every size of business, from market traders to conglomerates
Payment Acceptance
Get more from your terminal or account, with support materials and additional services to offer customers, and protect your business from fraud.
Barclaycard Freedom
My PDQ; user hints & tips
Understanding PCI DSS
Read about the Payment Card Industry Data Security Standard, discover how it affects your business and what steps you need to take to comply.
Chargebacks and retrievals
Find out how to prevent chargebacks, respond to retrieval requests and minimise financial losses.
Security advice for accepting payments
Discover how you could protect your business and customers when accepting payments in person, over the phone, online or via mail order.
Activate your ePDQ solution
Select your ePDQ product.
Using your ePDQ solution
Select the factsheet you need, to download the PDF.
Using Authorisations IVR system
Latest BIN range for point of sale equipment
If you use point of sale equipment, you need to be aware of changes to BIN ranges and rules, so that transactions processed electronically meet Card Scheme regulations. Without up to date information, you may not be able to:
- Identify the acquirer
- Apply the appropriate point of sale rules
- Correctly group transactions for reconciliation.
More about accepting payments
- Support materials
- How to process PDQ transactions
- Prepaid gift cards for PDQ terminals
- Mobile phone E-Top Ups for PDQ terminals
- Read about internet authentication
- Next steps if you've signed up for authentication
- APACs suppliers
- Bureau services
- Payment services
Have you considered making payments with Barclaycard?
Our products are ideal for…
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